Our Returns & Exchanges Policy
We want you to love your costume! Please read our policy carefully before making your purchase.
Return Window
- Returns are accepted within 14 days of delivery.
- Due to the seasonal nature of Halloween costumes, no returns will be accepted after October 25th.
Condition Requirements
- Items must be unworn, unwashed, and in original packaging with all tags attached.
- Costumes that have been worn, altered, or damaged are not eligible for return.
- Wigs, masks, and accessories are final sale for hygiene reasons.
Exchanges
- We gladly accept exchanges for a different size within 14 days of delivery.
- To exchange, please contact us first so we can confirm availability.
- Customers are responsible for return shipping costs on exchanges.
Refunds
- Approved returns will be refunded to the original payment method within 5-7 business days of receiving the item.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery and we'll make it right at no cost to you.
How to Start a Return or Exchange
- Email us at your store contact email with your order number and reason for return.
- We'll provide return instructions within 1-2 business days.
- Ship the item back using a trackable shipping method.
- Once received and inspected, we'll process your refund or exchange.
Questions? Contact us — we're happy to help!